Read the attached Case 4-1 (“JetBlue Airways: Regaining Attitude”) in Corporate Communication and respond to the following four questions:
1- Clearly and concisely identify what was the most significant business problem JetBlue faced and support your claim.
2- Assess and identify the critical constituency issues.
3- Articulate what you believe are the three most desirable outcomes.
4- Discuss at least three communications best practices implemented by JetBlue.